Very happy with my purchase, asked for a custom build and was very happy with the results. Customer service has been excellent, quick and responsive.

Recently purchased the Imperial for my city commute. The bike was awaiting arrival at their workshop before sending out and customer service kept me informed promptly. I added mudguards to the order whilst it had a minor delay and it wasn't a problem. My rear mudguard was damaged in transit to my local bike shop (who did the fix for me), upon proof of damage they have sent out a replacement. Really loving the bike so far, smooth to cycle and stylish!

Jess was the individual I was dealing with and she was fantastic. Incredibly helpful and responsive, a credit to Quella.

what a bike this is! The craftsmanship and performance is exactly what I needed!

Love the bike and the style - its amazing to have a bike that looks and feals like a roadie, but rides with the aid of the e-motor. I have two young kids, and it gives me all the power I need to pull their trailer, but I get to have a simple road bike when I use it on my own. Love it!

Well made, quality product.(silver)
Fits well to bar. Holds iPhone 16pro max (but needs case to protect from metal clamp).
Held phone securely over bumps, on 100k plus ride.

Last few years had belt drive bikes, because the high mileage I do, better on maintenance.
Decided try the Varsity, bit cheaper. Good communication from Quella.
Arrived, more than pedals to be attached, front wheel, handlebar also.
Please note you need to check the tyre pressure, mine only had 30 psi when it came.
Looks great,
Not a good maiden voyage left pedal unscrewed, only did 30 miles, bother.
Contacted the helpful Jess and a new crank delivered. Mu local Halfords fitted with new resin pedals.
Out again 25/06/25, much better ride, difficult to get used to no back pedal, first bike in forty years, need to get used to.
Handles quite well, used to Shimano Nexus 8, again need to get used to.
First gear on a steep climb is sometimes challenging.
Did 78 miles, saddle comfortable, very pleased, lost left rack bolt, but as we all know cycling is bumpy, potholes abound, always challenging.
Let’s hope for many years of good exercise and keeping fit and economical maintenance.

I’m an Audax rider, average 16k/yr and have several bikes. Road, Gravel & MTB.. So N+1 with Quella.
Website good, question on colour/shade, solved by Jess. Got a few extras and all delivered quickly.
Boxed & protected very well, opened in perfect condition and colour exceptional in sun. Practising on single speed was welcomed, only done four 50-60k rides and noticed every incline! Obviously picked a great bike by all the compliments. I’m truly impressed with quality and fair price of my first fixie.

Been thinking about getting the black nero as a commuter for a while as I was fed up of gears letting me down on my mtb, the only thing that was holding me back was my route is quite hilly. Took the plunge and wish I did it sooner! Not only is the nero a lovely looking bike it's took 6 minutes off my commute time and the hills are a great workout and much easier than what I thought they would be. Absolutely in love with the bike 100% recommend if your thinking about getting one.

I love my purchase, minimalist styling with gears. Exactly what i wanted. & btw my name's Jonathan!

Lovely

It took me a few outings to stop myself from pedalling backwards to reset my pedal position when free-wheeling or stopped at a light, as this stops the wheels and acts as a brake. As well as getting used to the way it rides compared to my old Carerra hybrid bike, but it was well worth the adjustment as my new Quella is lighter, faster and will be far easier to maintain and replace the various few moving parts if/when needed.

Would highly recommend.

Oh, and ths customer service has been great.

Got great service from Jess at Quella. Loads of prompt messages. When there was a tiny issue with the delivery she couldn’t have been kinder and more helpful. All the stuff arrived as described and bike is great.

Bike is brilliant easy to build and extremely smooth to ride great for climbing hills can't recommend enough

Wow let me start by saying how beautiful the bike looks, had it for approximately 4 hours. Went for a ride, stopped at a pub and had all the old boys and workers talking about it.

The service and packaging was sublime. Arrived quickly with all the tools.

I can't say anything else ten out of ten. Thank you

Is fantastic bick I use to go work very light i recommended thank u very much